Operational Resilience Manager

Job Role: Operational Resilience Manager 

Salary: £70,000 - £75,000 + 15% performance bonus

Working Location: Milton Keynes / London, Hybrid working

Employment Type: Full Time, Permanent

Job summary:

Operational resilience is about more than responding to disruption, it's about ensuring customers, colleagues and critical business services continue to operate when it matters most.

As our Operational Resilience Manager, you'll play a key role in shaping and embedding NHBC's operational resilience framework, helping the organisation prepare for, respond to and recover from disruption. Working closely with the CISO and senior stakeholders across the business, you'll ensure resilience is embedded into day-to-day operations, strategic change and decision-making.

This is an exciting opportunity to influence organisational resilience at an enterprise level, working across technology, operations and business functions to strengthen our ability to protect the services that matter most.

What You'll Be Doing

You'll lead the continued development and maturity of NHBC's operational resilience capability by:

• Managing and continuously improving our operational resilience framework, ensuring it remains proportionate, effective and aligned with PRA, FCA and industry best practice.
• Identifying, mapping and maintaining NHBC's important business services, including impact tolerances, critical dependencies and end-to-end service mapping.
• Developing and embedding business continuity, crisis management and resilience processes across the organisation.
• Working with service owners and business teams to identify operational risks, control weaknesses and vulnerabilities, driving pragmatic improvements and first-line ownership.
• Leading resilience testing, scenario exercises and lessons learned activities to strengthen organisational preparedness and recovery.
• Supporting the response to significant operational disruptions and ensuring continuous improvement following incidents.
• Providing assurance over supplier and outsourcing resilience, including critical third parties, in line with regulatory expectations and exit planning requirements.
• Embedding resilience requirements into business operations, technology change, projects and service delivery.
• Producing meaningful resilience metrics, management information and reporting to support governance, audit and regulatory assurance.
• Acting as a trusted advisor, translating complex regulatory expectations into practical, business-focused resilience outcomes.

What We're Looking For

You'll have experience in operational resilience, business continuity, risk or control within a regulated environment. people management and enjoy working collaboratively to improve organisational resilience.

You'll also bring:

• Experience implementing or enhancing operational resilience, business continuity or risk management frameworks.
• A strong understanding of operational resilience principles, including important business services, impact tolerances, dependency mapping and scenario testing.
• Knowledge of business continuity, crisis management, incident response and recovery planning.
• Good working knowledge of ISO 22301, PRA/FCA operational resilience requirements and the ability to apply regulatory expectations pragmatically.
• Experience producing clear resilience reporting, risk analysis and management information for senior leaders and governance forums.
• The ability to analyse risks across people, process, technology and third-party suppliers, identifying practical improvements that strengthen resilience.
• Strong stakeholder management and influencing skills, with the ability to build trusted relationships across business and technology teams.
• Excellent communication, analytical and problem-solving skills, with the confidence to translate complex resilience concepts into clear business outcomes.

Why Join NHBC?

This is an opportunity to shape how resilience is embedded across an organisation where protecting customers, critical services and operational stability is a strategic priority.

You'll work alongside experienced security and technology professionals, influence enterprise-wide resilience initiatives and help build a culture where resilience is part of every decision. In return, you'll enjoy flexible hybrid working, an excellent benefits package and the opportunity to make a lasting impact across the business.

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

We are a Disability Confident organisation committed to fair and inclusive recruitment. Our first step is to review applications to ensure candidates meet the essential criteria for the role. We assess skills, experience, and potential objectively, and provide support or reasonable adjustments where needed. Candidates who meet the criteria will progress to the next stage.

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