Product & Insights Development Coordinator

Job role: Product & Insights Development Coordinator

Salary: £35,000 – £40,000 + 6% performance bonus

Working location: Hybrid – Milton Keynes (mainly remote, with office meetings as needed)

Employment type: Full time, Permanent

Job summary:

This is an exciting, project-focused role where no two days are the same. As a Product & Insights Development Coordinator, you’ll play a key part in driving new business opportunities for NHBC’s products and services. Working closely with our Product & Insights and Customer Account Management teams, you’ll help turn customer insights into action, coordinating projects, new business leads, and supporting initiatives that fuel growth. It’s a varied, fast-paced position ideal for someone who is proactive, confident in communicating and collaborating with various stakeholders with varying levels of seniority, enjoys working across large teams, taking ownership, and making a tangible impact.

We’re looking for someone who’s not just organised, but energised by getting things done. You’re the kind of person who:

• Rolls up their sleeves to make things happen — big or small.
• Has a can-do, problem-solving mindset, tackling challenges head-on.
• Thrives in a fast-paced, project-driven environment where priorities can shift and opportunities emerge daily.
• Communicates confidently and builds strong relationships across all levels of the business.
• Takes ownership, follows through, and loves seeing ideas come to life.

This role is perfect for someone who enjoys variety, collaboration, and making a tangible impact — someone who doesn’t wait to be told what to do, but steps up, contributes, and delivers. If you’re ready to make things happen, learn fast, and help shape the future of NHBC’s product and insights strategy, we’d love to hear from you.

What you’ll be doing:

• Tracking and progressing leads through the sales cycle, ensuring timely updates for all stakeholders.
• Supporting Customer Account Managers with insight-driven lead generation initiatives.
• Gathering and analysing customer insights to help identify new opportunities for growth.
• Acting as a key point of contact between Product, Sales, and other internal teams.
• Assisting in the implementation and adoption of Salesforce CRM across the business.
• Producing regular reports and highlighting trends to support decision-making.

What we’re looking for:

• Experience in coordination, sales support, marketing support, or insights-related roles.
• Confident communicator with strong stakeholder management skills.
• Highly organised and proactive, with a knack for spotting opportunities.
• Strong Excel skills (pivot tables, formulas, charts, reporting and trend spotting of large data sets).
• Analytical thinker with an interest in data-driven decision-making.
• Experience with Salesforce or similar CRM systems is a plus.
• Degree or experience in Business, Marketing, or a related field.

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

#li-hybrid