Operational Risk Manager

Operational Risk Manager

Salary: £85,000 - £92,500 + 15% performance bonus

Working location: Hybrid, Milton Keynes Office

Employment type: full time, permanent

Job summary:

We’re seeking a confident and collaborative Operational Risk Manager to support the Head of Operational Risk in delivering oversight, challenge, and advice across NHBC. This role is key to assessing the effectiveness of first-line risk controls and supporting our enterprise-wide risk framework.

What you’ll be doing

As the Operational Risk Manager, you will be reporting into the Chief Risk Officer and collaborating  with the Operational Risk team on all areas of the risk function and wider business.

You will act as a Risk Partner to senior stakeholders including the Chief Digital and Technology Officer, Claims Director, Operations Director, and HR Director, providing specialist input on technology, cyber security, data, transformation, and wider operational risk matters.

Your continued expert support will be vital in the development of NHBC’s operational risk appetite, including developing risk profiles (tolerances and indicators), to enable improved operational risk reporting that is consistent with the expectations of relevant committees and the Executive leadership team.

You will also play a crucial role in delivering a dynamic and efficient oversight model, aligned with both Agile delivery and more traditional project approaches in direct support to the Head of Risk.

Key responsibilities include:

• Identify NHBC’s principle operational risk exposures and design/deliver an assurance plan that provides sufficient coverage of the risks, including a mix of both embedded assurance and formal risk opinions, health-checks and deep dives.
• Monitor, identify and agree high-risk elements that require formal assurance activities and challenge progress made by management in addressing actions from second line assessments.
• Manage monthly team reporting on the assessment of the Group’s operational risk  exposures for discussion and agreement with the Head of Operational Risk, including recommended actions.
• Develop and maintain external and internal contacts to identify, evaluate and assess evolving threats, opportunities, and best practice.
• Experienced with supporting individual 1:1 session with key stakeholders, to ensure coverage complements Head of Operational Risk stakeholder engagement activities, as well as ensures focus given to key elements identified as requiring risk or control consideration;

What we’re looking for

• A minimum of 5 years’ experience of providing oversight and challenge of operational risk, including technology, cyber, data and transformation. 
• Experience of developing and delivering high quality, data driven risk management information and risk assurance opinions.
• Preferable experience from a Financial Services, Insurance or Risk background with proven ability and history of experience in a similar role.
• Excellent communication skills with verbal and written communication skills.
• Proactive approach, with a wider lens on the industry and Risk associated for the business
• Experienced using Microsoft Office software, Outlook, Excel and various others.

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.