Customer Support Co-ordinator

Job role: Customer Support Co-ordinator

Salary: £26,000 – £27,000 + 6% performance bonus

Working location: Milton Keynes (Hybrid role - 3 days in office, 2 days WFH)

Employment type: Full time, Permanent

Job summary:

We’re on the lookout for a Customer Support Co-ordinator to join our brilliant Customer Services team in Milton Keynes. This is a key role where you’ll support housebuilders, developers, and internal teams, helping us deliver first-class service every single day. If you’ve got a passion for people and enjoy variety, this one’s for you.

What you’ll be doing

• Handling a variety of customer queries via phone, email and online systems
• Supporting builders and developers with the site registration process
• Managing notifications, amendments and documentation for building control
• Helping keep our internal systems accurate and up to date
• Approving requests within your limits and supporting with invoice tasks
• Working as part of a flexible team, stepping in where needed
• Making a real difference to the customer experience

What we’re looking for

• Great customer service and admin skills
• Comfortable working across email, phone and online systems
• Strong attention to detail and ability to stay organised
• Someone who thrives in a busy environment and enjoys solving problems
• Experience using Microsoft Office (Word, Excel, Outlook)
• A positive, team-first attitude with a willingness to learn
• While not essential, experience in the building or insurance sector would be an advantage.

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more! 

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

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