Job role: Business Support Advisor

Salary: £25,000 - £26,000 + up to 6% bonus per annum

Working location: Milton Keynes (Hybrid)

Employment type: Full time, permanent

Job summary:

Are you ready to play a pivotal role within our Business Support & Improvement Team? NHBC is looking for a proactive and experienced Business Support Advisor to provide top-notch service and support across various operational areas, ensuring we meet our goals and deliver exceptional customer experiences. This is your chance to play a pivotal role in raising standards in house building and protecting homeowners, all while working in a vibrant and inclusive environment.

What you’ll be doing

Handle calls, emails, and enquiries from builders, developers, and NHBC staff, becoming the trusted point of contact.
Process Commercial Building Control Notices, ensuring everything runs smoothly.
Effectively manage diverse processes, taking full ownership to ensure each one is successfully completed from start to finish.
Assist managers with secretarial tasks, including diary and travel coordination, making their lives easier.
Manage outgoing post and consultations with authorities, keeping everyone in the loop.
Maintain communication with departments, ensuring tasks are completed efficiently and effectively.
Coordinate the transfer of information between customers and professional bodies, ensuring seamless operations.
Keep accurate records and chase outstanding information, ensuring nothing falls through the cracks.
Update department content on the Hub and identify opportunities for improving efficiency.
Support team projects and new processes, bringing your unique skills to the table.

What we’re looking for

Previous experience working in an office, call centre, or business support environment, ideally with exposure to structured processes
Confident working across multiple systems and processes, with strong organisational skills
Comfortable using Microsoft Office tools (e.g. Outlook, Excel, Teams) and able to pick up new systems quickly
Strong administrative skills, including scheduling, data entry, and inbox management
Excellent written and verbal communication skills, with a professional and approachable manner
A proactive mindset — able to prioritise tasks, meet deadlines, and manage a varied workload
A team player who’s also comfortable working independently and taking ownership of tasks
Sharp attention to detail, especially when handling information, following processes or supporting others

What we offer

Our benefits package includes:

27 days annual leave + bank holidays
holiday purchase scheme
enhanced pension scheme (up to 10.5%)
life assurance
subsidised private medical insurance
employee discounts platform
two days volunteer leave
enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

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